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Effective from February 2026
These Terms of Service apply to all users of the MatchYourTherapy platform, operated by MatchYour GmbH, Domgasse 14, 1010 Vienna, Austria.
By using our services, you agree to these Terms. Deviating conditions are not recognized unless we expressly agree to them in writing.
MatchYourTherapy is an online platform for connecting individuals seeking psychotherapeutic support (users) with qualified psychotherapists (therapists).
Important Notice
MatchYourTherapy does not provide therapeutic services itself. The platform serves exclusively for mediation. Therapeutic treatment takes place directly between user and therapist.
You are responsible for keeping your login credentials confidential. Please inform us immediately if you suspect unauthorized access.
Therapist accounts are only activated after successful verification of professional qualifications. We reserve the right to request documentation.
The platform may only be used for its intended purpose: searching for or facilitating psychotherapeutic services.
You retain rights to your content but grant us a non-exclusive license to use it within our services.
All prices include statutory VAT. Current prices can be found on our pricing page.
Payment processing is handled by our payment service provider Stripe. Stripe's terms of service also apply.
Subscriptions are billed monthly or annually in advance, depending on the selected plan.
Consumers have a 14-day right of withdrawal. By expressly consenting to the immediate start of the service, the right of withdrawal may expire.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (MatchYour GmbH, Domgasse 14, 1010 Vienna, email: info@matchyourtherapy.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
If you requested that the services should commence during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Exclusion of the right of withdrawal
The right of withdrawal expires for a contract for the supply of services if we have fully performed the service and the performance of the service had begun only after you gave your express consent and simultaneously confirmed your knowledge that you will lose your right of withdrawal once the contract has been fully performed by us.
(Complete and return this form only if you wish to withdraw from the contract)
To:
MatchYour GmbH
Domgasse 14
1010 Vienna, Austria
info@matchyourtherapy.at
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
_________________________ (Description of service)
Ordered on (*)/received on (*):_________________________
Name of consumer(s):_________________________
Address of consumer(s):_________________________
Date:_________________________
Signature of consumer(s) (only if this form is notified on paper):_________________________
(*) Delete as appropriate
We are fully liable for intent and gross negligence. In cases of slight negligence, we are only liable for breach of essential contractual obligations, limited to foreseeable, typical contract damage.
We assume no liability for the quality, suitability, or execution of therapeutic services provided by matched therapists. Responsibility for therapy lies with the respective therapist.
We strive for high platform availability but cannot guarantee it. Maintenance work will be announced when possible.
Free accounts can be deleted at any time. Paid subscriptions can be cancelled at the end of the current billing period.
We reserve the right to terminate accounts immediately for serious violations of these Terms. Paid accounts will receive a pro-rata refund.
After termination, your data will be handled according to our privacy policy. Certain data must be retained for legal reasons.
We reserve the right to change these Terms. Changes will be announced by email at least 30 days before taking effect. If you do not object within 30 days, the changed Terms are considered accepted. In case of objection, you have the right to extraordinary termination.
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection regulations of their country of residence also apply.
The place of jurisdiction for all disputes is Vienna, where legally permissible. Consumers may also sue at their place of residence.
If individual provisions of these Terms are or become invalid, the validity of the remaining provisions remains unaffected.
For questions about these Terms, please contact us at:
MatchYour GmbH
Domgasse 14, 1010 Vienna
Last updated: February 2026